What We Collect and Why We Hold It
When you open an account with us, we collect your registration details, contact information, and payment method data — including transaction records from Touch 'n Go eWallet, Boost, and GrabPay. This data is used to verify your identity, process withdrawals, and keep your account running without
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interruption. We also collect device and session data when you access the platform from your phone or browser, which helps us detect unusual login activity and protect your wallet. We do not collect more than what your account activity generates. Data shared with payment processors is
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limited to what those processors need to complete a transaction — your full account profile is never passed along. Retention periods vary by data type: transaction records are held as long as required under applicable financial regulations, while session logs are cleared on a rolling basis.
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You may request a copy of your stored data or ask us to correct inaccurate records at any time through our support channel. Where local law requires us to hold certain records, we will inform you of that obligation when you make the request. This policy
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applies to all accounts accessible where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.