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Terms Conditions That Govern Your Account

These terms set out the rules between you and mahkota99 — covering how your account works, how deposits via Touch 'n Go eWallet, Boost, or GrabPay are handled, and what we both agree to when you use this platform.

Account RegistrationWallet & Payment RulesFair Use PolicyAccount Suspension TermsGoverning Jurisdiction

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What These Terms Cover and How They Apply

mahkota99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with mahkota99, you confirm that you have read, understood, and agreed to these terms in full. We may update these terms from time to time — when we do, we will notify you through your registered account. Continued use of the platform

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after any update means you accept the revised terms. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. Any activity carried out through your account is your responsibility unless you have reported a security concern to us in writing. Deposits
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made via Touch 'n Go eWallet, Boost, or GrabPay are processed according to each payment provider's own terms alongside ours. Withdrawals are subject to identity verification before funds are released — this step protects your account and ensures the correct wallet receives the transfer. We do
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not hold funds beyond what is needed to complete a verified withdrawal request. We reserve the right to suspend or close an account where we have reasonable grounds to believe these terms have been breached. Where an account is closed, any verified balance will be returned
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to the wallet used for the most recent deposit, subject to verification checks.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

Account Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required by applicable law. You may request a summary of the data we hold by contacting support in writing.

Cookie Use

We use cookies to keep your session active, remember your preferred language, and monitor for unusual login activity. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Login sessions are protected with OTP verification sent to your registered mobile number. If you notice activity you did not authorise, contact live chat immediately and we will freeze the account pending review.

Requesting Changes

To update your registered details — including the wallet linked for withdrawals such as GrabPay or DuitNow — submit a request through live chat with your account ID and the relevant verification document.

TERMS ENQUIRIES

Reach Us About These Terms

Team online

Live Chat

Open the chat window from any page in your account dashboard. Our support team handles terms-related questions and account queries directly through live chat.

Email Support

Send a written query to our support address for formal terms clarifications, account disputes, or requests to review a suspension decision. We respond in writing.

Account Help Centre

Log in and head to the Help section for self-service answers on account rules, wallet limits, and what to do if your Touch 'n Go eWallet or Boost deposit is not reflected.

Common Questions About These Terms

Players in Kota Bharu and across Malaysia ask us these questions most often about how our terms work in practice. Here are straightforward answers.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party wallet will be returned and your account may be reviewed under our terms.

Any verified balance is held securely. Once the review is complete, funds are returned to your last verified withdrawal wallet — typically GrabPay, Boost, or DuitNow — after identity checks clear.

Contact our support team via live chat or email with your account ID and a data request. We will respond in writing with the information we hold, in line with applicable law.

Yes. We send a notification to your registered account when terms are updated. The updated version takes effect from the date shown, and continued use of the platform means you accept the changes.

Access and eligibility depend on local law and are available where local law permits. It is your responsibility to check whether using this platform is lawful in your location before registering.

Submit a written closure request through live chat or email. We will verify your identity, process any outstanding verified balance to your registered wallet, and confirm closure in writing.

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